Digital Dining
REAL SOFTWARE. THAT REALLY WORKS!
Digital Dining is intuitive…even training has been made easier with on-screen prompts to guide the server throughout. To enter an order, a server simply touches an attractive “icon” identifying a menu group and the choices are instantly displayed. Menu items may be grouped by an almost infinite choice of colors to visually assist selections. Once a menu item is selected, its own modifiers will automatically display allowing the server to quickly choose doneness, condiments and prep details. Special requests are no problem for Digital Dining… “on-the-fly” menu items and instructions can be sent directly to the kitchen, bar or any prep destination. Guest checks are built on-screen in constant view of servers to avoid mistakes and allow for quick corrections. It just doesn’t get any easier!
Bar Service:
Double Any Drink
With only one touch, the bartender can change a drink to a double. The POS automatically adjusts the item’s pricing and calculates the inventory reduction according to the drink’s size.
Casino Font
You can set the bartender’s POS to use a large sales total display, which can assist customer, secret shopper and management auditing.
Happy Hour Pricing
The POS can automatically change menu item prices based on the time or day for happy hour, entertainment, or other promotions. The POS can make up to 9 price changes per day.
Drink Recipes
The POS can display and print drink recipes, which can help inexperienced bartenders prepare uncommonly ordered drinks. This also makes a great PR tool for customers who request recipes for popular drinks or house specialties.
Quick Tab Transfer
Incoming bartender’s can pick up all open tabs from an outgoing bartender with a single touch. A bartender can also transfer one or more bar tabs to a server.
Blind Drops
You can ensure staff integrity by forcing bartenders to account for the cash in their drawers by performing “blind drops” without a target total. These drops are included in POS reports, which managers can later use to reconcile their bartender’s cash drawers.
Security Camera Interface
Our integrated security camera interface allows you to monitor and record what drinks are poured and what price is entered for each transaction.
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Features |
Benefits |
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Round Reorder |
Use the Reorder button on the POS screen to reorder whole rounds of drinks to specific seat positions in the bar. With a single tap, the Reorder button allows you to order the correct drinks (with their modifiers) as often as necessary. |
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CISP Compliant |
Digital Dining fully complies with CISP standards to better safeguard customers’ credit card data and protect owners against fraud and cardholder litigation. |
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Handheld POS with Card Swipes and Belt Printers |
With the Handheld POS, servers can send orders to the kitchen and bar without ever leaving the dining area. They can also perform credit card transactions at the table, without ever removing the card from the customer’s sight. Handheld POS with Card Swipes and Belt Printers. |
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Hide/Verify Card |
After verifying a card, the POS hides the card from the Open Tab screen to minimize screen clutter. At the end of the night, bartenders can easily adjust the tabs for tips and then close them. |
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Frequent Dining |
With Frequent Dining, you can track repeat customers by sales, interest, groups and hobbies. Servers can identify valuable customers as soon as they walk in. You can also create charities or sports clubs that earn a percentage of customer sales. |
Counter Service:
Kitchen Video
Digital Dining’s kitchen video system reduces the average serve time by combining easy-to-manage kitchen routing options, “on the fly” prep features, and onscreen POS prep instructions.
Drive-thru POS
Manage one, two, or three window drive-thru operations efficiently with Digital Dining’s drive-thru POS. Add Handheld POS terminals to your drive-thru operations to expedite orders during peak hours of operation.
POS Prep Screen
Complete orders quickly by configuring the Counter Service POS to display four to eight of the last orders servers have taken. The POS clearly indicates whether the server should bag the order or place it on a tray.
Drive-thru Display
Speed up drive-thru orders and eliminate errors with the drive-thru customer confirmation display. The display screen, located with the menu board, allows customers to view their orders and correct any mistakes before they drive to the pick-up window.
Handheld POS
Extend your order handling capacity during peak hours of operation with the Handheld POS. Handhelds allow servers to take orders in the front counter line and have the same functionality as a normal fixed-counter POS. That means servers can take orders and accept cash payments quickly and easily. Use handhelds to deliver fast, convenient service at your drive-thru service as well.
Counter Service POS
Save screen space by using the dual mode Counter Service POS. The POS has a full screen of prep items, a full order screen with 48 quick server keys, and the ability to access thousands of items at the touch of the screen. Use the “on the fly” video feature to reduce prep times, ensure flexible kitchen routing, and promote quality production.
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Features |
Benefits |
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Suggestive Selling |
You can create order profiles in the Back Office that run on the POS. When customers order certain items, the POS displays suggestive selling prompts right on the order screen. |
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Combo Meals |
Order components of a combo meal anywhere in an order using the dual mode Combo Meals feature. The POS sends the right items to prep and calculates the bill accurately. |
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General Reports |
Create customized Daily Summary Reports (DSR) using Digital Dining’s General Reports feature. Import data from existing spreadsheets directly into our general reports during automated end-of-day reporting. |
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Time and Attendance |
Digital Dining allows staff to clock in right at the POS and assigns proper pay rates and POS features based on each staff member’s department. Eliminate “buddy clock ins” with the integrated Fingerprint ID. |
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Labor Cost Reporting |
Identify and resolve labor issues quickly using flash reports at the POS. Our detailed cost analysis reports help you plan and control labor costs. |
Handheld POS:
Complete POS Functionality
The Handheld POS puts all of the features of the standard terminal in the palm of your hand. The Handheld POS interface mimics the standard POS, enabling servers to access all of the robust features of the traditional standard POS with almost no extra training. Digital Dining gives you the freedom of a Handheld POS without sacrificing functionality.
A Single Database
The Handheld POS accesses the same database as your standard POS registers and updates transaction data in real time. Thanks to its integrated data architecture, the Handheld POS provides a robust and dynamic interface without a cumbersome third-party interface program, and you can ramp it up without recreating a whole new set of setup files.
Improved Customer Service
The Handheld POS can improve customer service by enabling your servers to stay on the floor where they’re needed. The Handheld POS allows servers to take and fire orders without ever walking to the kitchen … or even a standard workstation. In high traffic or arena environments, the Handheld POS allows servers to focus on serving customers, rather than running back and forth.
Suggestive Selling
The Handheld POS puts the Item Out and Suggestive Selling features of the standard POS where they matter most: at the customer’s table. When a customer orders an item that is out of stock, the Handheld POS alerts the server, who can respond immediately and suggest an alternative item. The Handheld POS can also access recipes or photographs of menu items, enabling servers to answer customer questions with minimal guesswork.
Integrated Credit Card Features
The Handheld POS provides customers with quicker service and better security from credit card “identity theft.” The Handheld POS supports portable credit card swipe devices, enabling servers to swipe a customer’s credit card and complete a transaction without ever removing the card from the customer’s sight. The handheld POS also supports portable belt printers, allowing servers to print credit card slips right at the table.
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Features |
Benefits |
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Send & Stay |
The Send & Stay feature allows servers to fire orders to prep printers without closing a check, so bar and kitchen staff can start preparing drinks and appetizers before a table even finishes ordering the first round. |
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Suggestive Selling |
Using the Suggestive Selling feature, you can set a POS to prompt servers to suggest items to customers in certain situations. Thanks to the Handheld POS, you can now use this potent counter-service feature in table-service venues. |
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Inventory Stock Take |
Digital Dining’s Inventory program also includes handheld stock take capability. Since the Handheld POS does not require proprietary or dedicated hardware, you can use the same handheld devices to perform inventory stock take during non-business hours. |
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Integrated Frequent Dining |
The Handheld POS includes all of the Frequent Dining features, so servers can provide account updates to frequent diners right at their table. |
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Menu Item Information |
Servers can use the Handheld POS to access menu item information, including photographs and recipes, enabling servers to answer customer questions more quickly and accurately. |
Tableservice:
Highly Customizable POS
Customize all POS printing for checks, prep tickets, clock in and clock out slips, and server reports. Select the features you need for particular types of POS stations based on staff departments, times of day, and days of the week.
Integrated Credit Card
Servers and bartenders can accept credit cards for partial payments, split a check between multiple customers, and authorize a sale by simply swiping the card after placing the order.
Transfer Checks
Transfer a single check, multiple checks, or all of the open checks from one staff member to another. Table staff can even transfer menu items between guest checks. All transactions are done securely with an audit trail.
Hold and Fire
Hold selected menu items, such as entrees, so they do not print in the kitchen immediately. Table servers can send held items to the kitchen by setting a time of day or a day of the week on a timer for future orders.
Integrated Time and Attendance
The POS replaces traditional clock ins at the time clock and has other useful features. Staff can select the department where they work as part of the clock in process. Based on the department selected, the POS assigns the correct labor rate for labor cost analysis and configures the correct features and security. Managers can also set the POS to manage break schedules in departments and edit any clock in errors.
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Features |
Benefits |
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Round Reorder |
The Reorder button allows you to reorder a round of drinks for every customer on a check without having to reorder each drink manually. |
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Split Items |
Servers can split menu items between two or more customers by using the Reorder feature. The POS creates separate checks and calculates their totals before or after an order is sent to the kitchen. |
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Graphical Split Check |
The graphical split check feature allows table servers to separate checks by person manually. The POS then calculates the total for each order and prints separate receipts. |
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Item Out List |
Use the Item Out Alternative feature to stay updated on out-of-stock menu items. If a customer orders an item that is out-of-stock, the POS can suggest an appropriate alternate item. |
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Finger Print ID |
The Fingerprint ID allows staff to clock in, clock out, and perform selected functions based on their security levels. |
Frequency & Gift Card
Robust Customer Database
Create and maintain a customer database of up to one million records. Restaurant staff can create new customer records in either the Back Office or at the POS. You can also set up a stand-alone Frequent Diner kiosk that allows customers to enter their own information and enroll themselves (new in 7.4.01).
Customizable Reward Plans
Create up to 99 unique frequent diner plans that reward customers based on the dollar value of menu items purchased, the quantity of items purchased, the number of their visits, or by the specific items purchased. Frequent dining customers can automatically progress from one plan to another as they reach each reward level.
Personalized Reward Coupons
You can create customized frequent diner reward coupons, customer status reports, guest checks, and prep tickets that automatically recognize a customer and personalizes the dining experience.
Customizable Reward Options
Digital Dining provides a wide array of customer reward options. The restaurant can reward customers with coupons generated automatically at the POS, coupons printed in the back office and mailed to customers, or store credit that is redeemable for future purchases.
Reward Tracking
Track customer purchases toward specified goals such as a specific dollar amount spent or number of a type of item purchased. Digital Dining’s customizable reports allow restaurants to track frequent dining customer purchases toward specified goals, such as a specific dollar amount or a specific quantity of a certain type of menu item.
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Features |
Benefits |
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Special Features |
Create and customize special features for specific customers or all customers in a specific plan. You can link customers or plans with features that will automatically trigger the POS to offer instant discounts, change the price level charged, or even change the menu. |
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Special Occasions |
Record and track customers’ special occasions (such as birthdays and anniversaries) and special interests (such as charity organizations and local sports teams) for personalized targeted promotion. |
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Customer Mailing |
Generate mailing labels from the customer database and send coupons and promotional material to customers enrolled in specific frequent dining plans. |
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Customer Complaints |
Track complaints by frequent dining customers and issue customized and personalized coupons based on specific complaint reasons. |
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Customizable Reports |
Analyze the popularity and cost of each frequent dining plan with a wide selection of customizable reports. |
Digital Dining offers a gift certificate module which will allow you to automate your gift certificates and gift cards through the Digital Dining package. This module is easy to use, has its own report generator to track gift certificate sales, allows for simple to complex gift certificate definitions & ensures that your gift certificates are being sold and redeemed securely.
Benefits using the Gift Certificate module:
- All gift certificates are verified within the system automatically
- Can be setup so that gift certificates can be used at multiple stores/locations
- Analysis of gift certificate sales and redemptions is user definable based on your needs
- Promotional bonuses can be added or subtracted from gift certificates instantly to increase gift certificate profitability
The Gift Certificate module allows you to:
- Define up to 999 different gift certificates
- Give each gift certificate is own unique id number so that selling and redeeming is safe and secure
- The ability to use gift cards through a card swipe
- Add sales bonuses set up for specific conditions and filters to boost gift certificate sales
- Add value bonuses to gift certificates to allow for special promotions in order to increase gift certificate sales
- Setup security on the gift certificates themselves so that you can control who is allowed to sell and redeem gift certificates
- Define up to 99 different gift certificate reports to help you track gift certificate sales and determine which promotions are working best and which ones aren’t
- Ability to apply numerous filtering methods on your reports that allow you to get the information you want quickly and concisely
Backoffice
Digital Dining’s Accounts Receivable area efficiently processes invoices, statements and payments and allows you to monitor the status of all accounts. This easy-to-use program allows you to maintain corporate accounts, employee accounts, trade accounts, house charges, and so on.
The Accounts Receivable area of the Digital Dining program includes procedures to:
- Maintain up to ten thousand different accounts
- Automatically post sales to accounts
- Apply credit limits to accounts
- Require a manager to approve the use of selected accounts
- Enter batches of invoices and payments
- Enter journal transactions
- Apply finance charges and recurring charges
- Age outstanding account balances
- Generate daily and monthly audit trails
- Report customer account sales and balances
- Report individual transactions and customer account activity
- Produce detailed transaction reports for virtually any period of time
- Generate monthly account statements
- Generate mailing labels
- Maintain account types

